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Engagement Manager



Brief description of the open position

Astound Commerce is a global ecommerce agency headquartered in the US. With over 600 employees in 7 countries, we are one of the world’s largest teams of ecommerce experts. Top brands like Adidas, Puma, Versace, Jimmy Choo, Tommy Hilfiger, Hugo Boss and Crocs are among our clients. Company centers in Eastern Europe are focused on the development of high-load shops on Demandware, Hybris, IBM WebSphere Commerce, Intershop, Kibo, Magento, Mozu, NetSuite. We hold special partner status with various ecommerce platforms and have unique experience that we eagerly share with new project participants.


This Engagement Manager will be responsible for directing projects cross-functionally across multiple departments, teams, and solution areas. This is a key client facing role and is the primary point of contact for all things related to a customer. Ideal candidates will have a consulting background with previous work experience implementing large eCommerce, Enterprise Content Management, and Interactive Marketing initiatives. Additionally, this individual has experience working closely with customers and owning the relationship.

You will

  • Managing all aspects of delivery for client relationships;
  • Identifying and pursuing new business opportunities within the current account;
  • High level understanding of eCommerce platforms;
  • Interacting at the highest level in client organizations;
  • Actively supporting the sales team on new business development pursuits;
  • Effectively managing and resolving personnel and project-related issues;
  • Providing leadership and mentorship to Project Managers, company, and client team members;
  • Providing final quality assurance functions and assume ultimate responsibility for all client deliverables;
  • Managing several concurrent projects and/or project managers;
  • Ensuring consistent approach and solution quality across engagements;
  • Profit & Loss management experience;
  • Monitoring all schedules and budgets.

You have

  • 5+ years of experience in online project/operations management and team leadership is required;
  • Client facing experience;
  • Strong verbal, written, analytical and interpersonal skills;
  • Exceptional organizational and control skills;
  • Must be able to work independently to gather requirements and translate those into solutions;
  • Self-starter, disciplined, proactive and collaborative;
  • Must be proficient with the use of MS Project, Word, Excel, Visio, and Power Point;
  • Experience with Demandware a major plus;
  • Experience with Magento or Hybris a plus;
  • Strong proficiency with Confluence and JIRA a plus;
  • PMP certification a plus;
  • Agility-related certs a plus;

Additional information

  • Fluent in English and German, including business language skills;
  • Willingness to travel;
  • Preferred working place is Hamburg, but possible anywhere in Germany with close connection to an airport. Home office is possible.

Hiring Process

(6 easy steps)
  1. Check open positions and find a position you are interested in;
  2. Apply on the site or to
  3. Talk to your personal recruiter in Astound Commerce;
  4. HR interview;
  5. Prove your technical skills at technical interview or testing;
  6. Final interview with Hiring Managers and discuss expectations and offer.