All positions

IT Support

Support Engineer

Location

Kyiv

Who we are and what we do

Astound Commerce is a global ecommerce agency headquartered in the US. With over 600 professionals in 7 countries, we are one of the world’s largest teams of ecommerce experts. Top brands like Adidas, Puma, Versace, Jimmy Choo, Tommy Hilfiger, Hugo Boss and Crocs are among our clients. Company centers in Eastern Europe are focused on the development of ecommerce solutions on Salesforce Commerce Cloud (Demandware), Hybris, IBM WebSphere Commerce, Intershop, Kibo, Magento, NetSuite.

Brief description of the open position

We are currently looking for a talented engineer to join our Level 1 Support team in Kyiv office. Hungry for the knowledge and expertise technician will participate in uninterrupted 24/7 support of high-load ecommerce solutions with complex IT infrastructure, working by shifts and keeping a close eye on server and network performance, operability and capacity.

You will

  • Proactively monitor customers’ ecommerce solutions;
  • Timely acknowledge and resolve requests\incidents;
  • Review, analyze and determine the types of resolution or escalation paths for the incidents/cases according to the Knowledge Base, instructions and procedures;
  • Properly escalate incidents to the appropriate level of support, development team and 3rd parties;
  • Perform activities prescribed in the Knowledge Base regarding the known error situations in order to restore client services in the shortest time possible.

You have

  • 1+ years of similar experience;
  • Experience with monitoring systems operations;
  • Unix-based systems administration skills;
  • Excellent work with the Linux console;
  • General knowledge in network administration;
  • Relational databases & SQL good knowledge;
  • Experience with MySQL, Oracle, DB2 is a plus;
  • Shell scripting (Bash, Python, Perl) is a strong plus;
  • English language at intermediate level as a minimum;
  • Excellent communication skills (verbal and written);
  • Strong time management skills;
  • Understanding and analyzing requests, quick reaction;
  • Excellent problem investigation and solving skills;
  • Responsible, initiative, multi-tasking, self-organized, team player, eager to learn.

We offer

  • 12 hrs work shift schedule: 1 week day shift, 1 week off, 1 week night shift, 1 week off;
  • Knowledgebase of the world’s largest ecommerce delivery team;
  • Trainings and certifications;
  • A constant inflow of ecommerce projects with global outreach;
  • Well set SDLC process with use of Agile, Scrum, Waterfall depending on a project;
  • Coaching and reviews to support your career development;
  • Internal/external engineering and business training and conferences and time for self-education;
  • Extensive technical library with option to order books and English classes;
  • A network-style culture with geographically distributed teams, easy communications and access to clients;
  • Possible international on-site visits;
  • Work-life balance approach and healthy lifestyle programs.

Hiring Process

(6 easy steps)
  1. Check open positions and find a position you are interested in;
  2. Apply on the site or to jobs@astoundcommerce.com
  3. Talk to your personal recruiter in Astound Commerce;
  4. HR interview;
  5. Prove your technical skills at technical interview or testing;
  6. Final interview with Hiring Managers and discuss expectations and offer.

YOUR PERSONAL RECRUITER

Lesya Mykyta

Lesya Mykyta